Mark Major (Secretary)

Appointee of the Assessor

Mark A. Major joined Transit Management of Southeast Louisiana, Incorporated (TMSEL), in service to the
Regional Transit Authority (RTA) August 1983 as an Investment Analyst. Major has held numerous
positions within the financial management structure of the Authority. He coordinated with bond counsel
and investment bankers for the issuance and management of over $275 million of Sales Tax Revenue
Bonds and other innovative financing mechanisms that enabled the RTA to acquire buses, paratransit
vehicles, facilities and made possible the refurbishment of the historic St. Charles Streetcar system and
the construction of the Canal and Loyola Avenue Streetcar Lines. From 1984 to 2012 Major served in the
capacity of Chairman or Vice Chairman of the TMSEL Defined Benefit Retirement Income Plan and during
his leadership plan assets grew from $50 million to $167.2 million. On October 22, 2002, Major was
promoted to Deputy General Manager of Finance and Administration. In this capacity, his team included
Human Resources, Procurement, Public Affairs, Budget, Grants, Accounting and Treasury. For the
calendar years 2002-2005 the annual $130 million operating and capital budget of the Authority
supported a workforce of 1,352 employees.

Immediately after Hurricane Katrina severely damaged most of the RTA’s facilities, buses, streetcars,
paratransit vehicles and other critical equipment; Major developed the proposal and led the RTA teams
that successfully negotiated a total of $67.4 million FEMA-funded emergency public transportation
contracts with the Federal Transit Administration to operate bus, streetcar and paratransit services in the
City of New Orleans and supplemental bus and paratransit services in the City of Baton Rouge. On June
16, 2006, Major was appointed Chief Executive Officer of Transit Management of Southeast Louisiana
(TMSEL), in service to the RTA. Major secured $55 million of Community Disaster Loan (CDL) proceeds for
the RTA, for which the Authority borrowed $47.2 million. His team developed a “Restructuring the RTA”
strategic business recovery plan, which was approved by the Louisiana State Bond Commission and the
Office of Community Development/Disaster Unit and resulted in a $35.8 million debt service assistance
loan. As CEO, Major organized and implemented the reduction-in-forces and “right-sized” TMSEL in
service to the RTA from 1,352 pre-Katrina employees to 530 post-Katrina employees. Funded by a $14
million Federal Transit Administration grant to replace the entire catenary and the power rectification
system. Major’s team re-opened the entire “iconic” St. Charles Streetcar Line. Major successfully
negotiated with the Louisiana Department of Transportation and Development to operate, utilizing RTA
vehicles and TMSEL personnel, the LASWIFT Service (daily round-trip commuter transit service between
New Orleans and Baton Rouge) from December 2006 through July 2007, marking the only time a public
transit authority has operated inter-city public transit service in the State of Louisiana. In March 2007
with 100% Federal Transit Administration grant funds secured by his team, Major introduced and ordered
39 35′ Low Floor Bio-diesel Orion buses with the option to take delivery of 200 additional vehicles. During
his tenure as CEO Major’s team successfully negotiated $120 million of FEMA grant funds to procure 94
fixed-route buses, 29 paratransit vehicles, rehabilitate 30 Canal and Riverfront Streetcars, renovate all
RTA flood-damaged facilities and replace customer transit shelters.

In summer of 2008 after the Mayor of New Orleans declared a mandatory city-wide evacuation, under
Major’s direction, the RTA effectively provided emergency round-trip transportation to 20,000 residents

in accordance with the City of New Orleans City Assisted Evacuation Plan from 17 strategic locations to
and from the Union Passenger Terminal prior to and after Hurricane Gustav. Major successfully organized
and accompanied food, water and ice missions in September 2008 by RTA/TMSEL employees to CATS in
Baton Rouge and Houston METRO following the impact of Hurricane Gustav on those communities.

In September 2009 Major became Senior Advisor for Veolia Transportation in service to the RTA. In April
2010 at the request of Veolia’s President and Chief Operating Officer, Major served as CEO of the Phoenix,
Arizona 400 fixed-route and bus rapid public transit system and completed this special assignment in
January 2011. During his tenure in Phoenix, Major managed over 1,000 represented and non-represented
employees with an annual operating budget in excess of $75 million. In January 2011, Major returned to
New Orleans to serve as the Chief Investment Officer for Veolia Transportation in service to the RTA,
where he was responsible for innovative financing; the investment of the Authority’s $100 million
operating, reserves and bond funds and debt management. On behalf of the RTA, in 2012 and 2013 Major
secured a $47.2 million CDL loan cancellation from FEMA. In 2013 Major was strategic member of the
team that successfully negotiated and transitioned the New Orleans ferry operations from the Louisiana
Department of Transportation and Development to the RTA/Veolia. On behalf of RTA/Veolia Major was
responsible for RTA’s Infrastructure Department and the entire ferry operations.

In July 2018 the Board of Directors of Family Service of Greater New Orleans recruited Major to become
the non-profit’s President and Chief Executive Officer. In this capacity he is responsible for all strategic
management and operations of the 122 years old agency.

Major current board memberships include the Algiers Development District, Algiers Development
Corporation and the Good Shepherd Nativity School.

Major is a native New Orleanian and received a Master of Business Administration and Bachelor of
Business Administration in Accounting degrees from Loyola University. He is married to Sharon Jagers-
Major and they have a daughter, Hunter.